The following is about the shipping policy of TUNERC, if you still can't find the answers, please feel free to contact us by submitting a ticket to us or send an e-mail to email@example.com
Orders are still being shipped out as usual, but due to the COVID-19 you may experience delayed shipment.
------Updated on 15th April 2020
Q: Goods are Shipped from Chinese Warehouse
A: All of the products you order from tunerc.com are shipped from Chinese warehouse.
Q: Sent to Almost All of the Countries
A: At the moment, we can send the products from China to almost all of the countries.
Q: Shipping Method
A: The parcels are all shipped via standard mail register.
Q: Shipping Rates
We are sorry to announce that shipping rates are increased to 10$ temporarily due to increased shipping cost in the wake of COVID-19. Shipping rates will be back to 5$ when things are all back to normal.
Q: Tracking Link
A: All of the parcel status can be tracked via the two links below.
Q: Estimated Time of Arrival
A: It takes about 7-25 days for the parcels to arrive in most of countries based on which country you live in.
But for countries like Brazil, it might take a longer time ( more than a month ) for the parcel to arrive.
Click hereto check out the detailed ETA for specific countries.
Q: Can't Track the Parcel Status
A: It might take a few days for the parcel status to be updated if they are during the customs clearance or during transit.
If the parcel status are not updated for a long time, please feel free to contact us by submitting a ticket to our support team, we will strive our best to give you a satisfying solution.
Q: Duty Fees
A: We can't give you a concise answer to you as different countries have different policies for the imported goods.
We kindly recommend you to confirm the details by contacting your local authority agency.
Note: if you reject the parcel for the duty fees you have to pay, unfortunately, we can't offer a refund service to you.
Thus, please confirm the duty policy in advance to avoid any further inconvenience.
Q: Parcel Status Shown Delivered but not Received
A: If you come across the problem above, please ask your family or your neighbors to check if they have received the parcel for you.
If you still can't find your parcel, it might be stolen or the local couriers mess something up, we unfortunately to tell you that a refund can't be offered to you in this case once the parcel is shipped from our warehouse, we can't have the control over the shipping.